1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of Seema Agro Oil and Foods website, products, services, chatbot interactions, and customer communication channels. If you do not agree with these Terms, please discontinue use of the platform.

2. Company Information

Seema Agro Oil and Foods operates as a manufacturer and supplier of edible oils and mustard seed products.

Registered Address: Off. Saraswati Sishu Vidya Mandir, Matkota Chock, Fatehpur, Yogapatti, West Champaran, Bihar - 845452.

3. Products and Services

3.1 Product Quality

We are committed to supplying quality products including (subject to availability):

• Cold-pressed mustard oil
• Yellow mustard seeds
• Black mustard seeds

3.2 Product Information

Product descriptions, images, and specifications are provided for general information. Natural variation in color, aroma, or texture may occur due to agricultural and seasonal factors. Minor presentation differences do not constitute product defect.

4. Orders and Payments

4.1 Order Acceptance

All orders are subject to review and acceptance. We may reject, hold, or cancel orders due to stock limitations, verification failure, pricing discrepancies, suspected misuse, or policy violations.

4.2 Pricing

Prices may change without prior notice. Final payable amount is confirmed at the time of order confirmation. Taxes, shipping, or handling components (if applicable) may be reflected at final confirmation.

4.3 Payment Terms

Payments may be accepted via approved online channels or Cash on Delivery (where available). For online payments, successful transaction authorization is required to treat the order as paid. In case of payment interruptions, order confirmation is subject to payment verification.

5. Shipping and Delivery

• Delivery timelines are indicative and may vary by location, logistics, weather, and operational conditions
• Risk transfers to the customer upon successful delivery at the provided address
• Customers must provide accurate address and contact details to avoid delivery delays or failures
• Additional delivery charges may apply based on geography, urgency, or order profile

6. Returns and Refunds

6.1 Return and Replacement Conditions

Due to the perishable and consumable nature of food products, return/replacement requests are accepted only under specific conditions:

• Product received is damaged in transit
• Incorrect product is delivered against confirmed order
• Product has verified manufacturing/quality defect
• Request is raised within the policy window and supported with order details and evidence, where required

Return/replacement may be denied for opened, used, partially consumed, or mishandled products, and for requests that do not satisfy verification standards.

6.2 Refund Conditions and Method

Refund eligibility arises only after internal verification and approval. Where approved:

• Online paid orders are generally refunded to the original payment source
• COD orders may be refunded through bank transfer after validating beneficiary details
• Processing timelines may vary depending on banking systems and payment gateway settlement cycles

Transaction charges, gateway reversals, or third-party processing delays may affect net settlement timelines.

6.3 Policy Reference

Detailed operational rules, timelines, and evidence requirements are defined in our Return and Refund Policy page. In case of conflict, the latest published policy version applies for operational execution.

7. Quality Assurance

We maintain quality checks aligned to internal standards and applicable food safety requirements. However, customer-side storage, transport handling, and delayed reporting can affect outcomes and claim eligibility.

Customers are advised to inspect delivery promptly and report issues without delay.

8. User Responsibilities

By using this website and placing requests/orders, you agree to:

• Provide accurate and complete information
• Use services lawfully and in good faith
• Avoid submitting false, abusive, misleading, or fraudulent requests
• Cooperate in order, support, and verification workflows

9. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Seema Agro Oil and Foods and is protected by copyright and trademark laws. Unauthorized use is prohibited.

10. Limitation of Liability

To the maximum extent permitted by law, Seema Agro Oil and Foods shall not be liable for indirect, incidental, consequential, or special damages arising from website use, delayed logistics, third-party service interruptions, or customer misuse of products.

11. Indemnification

You agree to indemnify and hold Seema Agro Oil and Foods harmless from claims, liabilities, losses, and expenses resulting from breach of these Terms, misuse of services, or false information submitted by you.

12. Force Majeure

We shall not be liable for any delay or failure in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, or other unforeseeable events.

13. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our website and services. You can read it here: Privacy Policy.

14. Modifications to Terms

We may revise these Terms at any time. Updated Terms become effective upon publication with revised date. Continued usage of the platform constitutes acceptance of updated Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Bihar, India.

17. Contact Information