1. Scope and Purpose

This Privacy Policy explains how Seema Agro Oil and Foods collects, uses, stores, and protects personal data when you use our website, chatbot, contact form, and related services. By using our platform, you consent to the practices described in this Policy.

2. Information We Collect

2.1 Information You Provide

• Name, phone number, email address, and message details submitted through forms or chatbot interactions
• Order-related data such as product preference, quantity, delivery address, and issue details when support is requested
• Company name and query category where voluntarily shared

2.2 Information Collected Automatically

• Device/browser information, IP address, and interaction metadata
• Site usage information such as viewed sections and interaction events
• Cookie and similar technology data used for essential site functionality and analytics

3. Lawful Use of Data

We process personal information for legitimate business and service-delivery purposes, including:

• Responding to product, order, return, replacement, and refund queries
• Fulfilling customer support requests and maintaining communication records
• Improving website performance, chatbot relevance, and service quality
• Meeting legal, regulatory, tax, and compliance obligations

4. Information Sharing and Disclosure

We do not sell personal data. We may disclose information only where required for operations, legal compliance, or user-request fulfillment, including:

• Authorized service providers (for form processing, hosting, or communication delivery)
• Law enforcement, regulators, or courts where legally required
• Protection of our legal rights, fraud prevention, and security enforcement

5. Data Security and Retention

We implement commercially reasonable technical and organizational safeguards to protect data from unauthorized access, misuse, loss, or alteration. No internet transmission is completely secure; therefore, absolute security cannot be guaranteed.

We retain personal data only for as long as necessary for support, legal, audit, dispute-resolution, and operational requirements.

6. Cookies and Tracking Technologies

Cookies may be used to support essential website behavior, improve user experience, and understand usage patterns. By continuing to use the site, you acknowledge such use.

You may control cookies through browser settings; disabling certain cookies may impact functionality.

7. User Rights and Requests

Subject to applicable law, you may request access, correction, or deletion of your personal data, or raise an objection to specific processing activities. We may request identity verification before acting on such requests.

8. Third-Party Services

Our website may link to or rely on third-party tools and services. Their data practices are governed by their own policies and terms. We recommend reviewing those policies independently.

9. Children's Privacy

Our services are intended for general audiences and are not directed to children. If you believe personal data of a child has been submitted without proper authorization, please contact us for review and appropriate action.

10. Policy Updates

We may modify this Privacy Policy to reflect legal, operational, or service changes. The revised version becomes effective when posted with an updated date on this page.

11. Contact for Privacy Matters

12. Governing Law and Jurisdiction

This Policy is governed by the laws of India. Disputes related to privacy and data processing shall be subject to competent courts having jurisdiction in Bihar, India.